Shipping policy

SHIPPING TIMES
Our shipping times below are estimates based on past Australia Post performance. Shipping times may take longer if weekends and/or public holidays are included during transit. Unexpected periods of calamity could also delay the shipping. Dispatch days are every Wednesday and Thursday. 

Once the package is handed to our courier in Melbourne, its movement is beyond our control.

As a rule of thumb:

  • A quick metro delivery is 1-2 days from date of dispatch.
  • A regional delivery may take 5 business days.
  • An interstate metro delivery may take 2-5 business days.
  • An interstate regional delivery may take 4-8 business days.
  • Delayed deliveries may take up to 15 business days. 

MelbourneChilliCo.com does not accept any responsibility for delays as a result of courier inefficiencies such as unexpected errors in generating labels or couriers missing the scheduled pick up time/date. Please submit an enquiry with Australia Post before contacting us.

  
CARRIERS
Whilst Australia Post is our preferred partner, we may also dispatch via alternative carriers in search of better partners for future deliveries.
  
PROCESSING
Our final processing time for all weekly online orders are Thursday by 8:30am. If you place an order before this time, chances are you will receive your order by the end of the week. 
  
DISPATCH
Orders are dispatched every Wednesday and Thursday afternoon via Australia Post.
(If your order is made on an early Thursday morning, we hope but cannot guarantee a same week dispatch for last minute orders.)
 
DELIVERY
Domestic Postage orders do not require a signature on delivery. 

All wholesale deliveries will require a signature on delivery to the customer’s address. If nobody is available to receive the package, it will be returned to the depot and the instructions regarding collection/redelivery will be issued.