Refund policy

REFUND POLICY

Please contact us within 7 days of receiving the goods if you wish to return/refund your order. (Our product has a best before life and we cannot resell your allocation if it loses a significant amount of shelf life). All jars must be received in the same condition as they were dispatched from Melbourne Chilli co. The tamper resistant seal must not be void. Please contact us via the contact us page using your order contact details with your order number reference.

If you change your mind:

After placing your order but before dispatch, we will issue a full refund.
After placing your order but after dispatch, we will issue a full refund once the item is returned. Melbournechillico.com is not responsible for any delivery fees incurred due to a change of heart.
After receiving it but still unopened, please contact us within 3 days to arrange for the return. We will issue a full refund minus fees (delivery, return and platform charges)
On free delivery orders, the above conditions remain. You are responsible for the fees.

The refund can only be processed once the goods are returned and received. Melbournechillico.com deserves the right to cancel the refund if the goods are returned damaged or if the tamper resistant seal is void.